/* Техподдержка — виджет в стиле VayLand */
#vl-support-root {
  --sp-green: var(--vl-green);
  --sp-green-light: var(--vl-green-light);
  --sp-green-dark: var(--vl-green-dark);
  --sp-glow: var(--vl-green-glow, rgba(var(--vl-accent-rgb), 0.35));
  --sp-text: var(--vl-text, #f0f4f0);
  --sp-text-muted: var(--vl-text-muted, rgba(255, 255, 255, 0.55));
  --sp-font: var(--vl-font, "Onest", system-ui, sans-serif);
  --sp-surface: var(--vl-surface, rgba(14, 20, 14, 0.92));
  --sp-surface-soft: var(--vl-glass, rgba(12, 18, 12, 0.72));
  font-family: var(--sp-font);
}

.vl-support-fab {
  position: fixed;
  right: 1.1rem;
  left: auto;
  bottom: 1.1rem;
  z-index: 1200;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0;
  width: 3.5rem;
  height: 3.5rem;
  padding: 0;
  border: 1px solid rgba(var(--vl-accent-rgb), 0.28);
  border-radius: 999px;
  background: var(--sp-surface-soft);
  color: var(--sp-text);
  font: 700 0.88rem/1 var(--sp-font);
  letter-spacing: 0.02em;
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.22);
  cursor: pointer;
  overflow: hidden;
  transition:
    width 0.28s ease,
    padding 0.28s ease,
    gap 0.28s ease,
    background 0.15s ease,
    border-color 0.15s ease,
    color 0.15s ease,
    transform 0.15s ease;
}
.vl-support-fab:hover,
.vl-support-fab:focus {
  background: rgba(var(--vl-accent-light-rgb), 0.18);
  border-color: rgba(var(--vl-accent-light-rgb), 0.45);
  color: #fff;
  outline: none;
  transform: translateY(-1px);
}
.vl-support-fab.is-expanded,
.vl-support-fab[aria-expanded="true"] {
  width: auto;
  min-width: 3.5rem;
  height: 3.5rem;
  padding: 0 1rem 0 0.85rem;
  gap: 0.45rem;
  justify-content: flex-start;
}
.vl-support-fab__icon {
  display: grid;
  place-items: center;
  width: 1.45rem;
  height: 1.45rem;
  flex-shrink: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
}
.vl-support-fab__icon svg {
  width: 1.45rem;
  height: 1.45rem;
  display: block;
}
.vl-support-fab__label {
  line-height: 1;
  white-space: nowrap;
  max-width: 0;
  opacity: 0;
  overflow: hidden;
  transition: max-width 0.28s ease, opacity 0.2s ease;
}
.vl-support-fab.is-expanded .vl-support-fab__label,
.vl-support-fab[aria-expanded="true"] .vl-support-fab__label {
  max-width: 8rem;
  opacity: 1;
}

.vl-support-panel {
  position: fixed;
  right: 1.1rem;
  left: auto;
  bottom: 5.1rem;
  width: min(380px, calc(100vw - 2.2rem));
  height: min(520px, calc(100vh - 6.5rem));
  z-index: 1201;
  display: none;
  flex-direction: column;
  overflow: hidden;
  border-radius: var(--vl-radius-lg, 20px);
  border: 1px solid var(--vl-glass-border, rgba(var(--vl-accent-rgb), 0.18));
  background:
    radial-gradient(ellipse 90% 55% at 50% -10%, rgba(var(--vl-accent-rgb), 0.18) 0%, transparent 55%),
    linear-gradient(180deg, rgba(14, 22, 14, 0.96) 0%, rgba(8, 12, 8, 0.94) 100%);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
  box-shadow: var(--vl-shadow, 0 12px 40px rgba(0, 0, 0, 0.4));
  color: var(--sp-text);
}
.vl-support-panel.is-open {
  display: flex;
  animation: vl-support-in 0.22s ease;
}
@keyframes vl-support-in {
  from { opacity: 0; transform: translateY(10px) scale(0.98); }
  to { opacity: 1; transform: none; }
}

.vl-support-panel__head {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.9rem 0.95rem;
  border-bottom: 1px solid rgba(var(--vl-accent-rgb), 0.16);
  background: linear-gradient(180deg, rgba(var(--vl-accent-light-rgb), 0.1), transparent);
}
.vl-support-panel__brand-icon {
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  width: 2.4rem;
  height: 2.4rem;
  border-radius: 12px;
  background: linear-gradient(135deg, var(--sp-green-light), var(--sp-green));
  box-shadow: 0 0 18px var(--sp-glow);
  color: #fff;
}
.vl-support-panel__brand-icon svg {
  width: 1.25rem;
  height: 1.25rem;
}
.vl-support-panel__titles {
  flex: 1;
  min-width: 0;
}
.vl-support-panel__titles strong {
  display: block;
  font-size: 0.95rem;
  font-weight: 700;
  color: #fff;
  letter-spacing: 0.01em;
}
.vl-support-bot-body {
  display: block;
  min-width: 0;
}
.vl-support-panel__composer {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  padding: 0.65rem 0.75rem 0.8rem;
  border-top: 1px solid rgba(var(--vl-accent-rgb), 0.14);
  background: linear-gradient(180deg, rgba(var(--vl-accent-rgb), 0.08), var(--sp-surface-soft));
}
.vl-support-panel__composer[hidden] {
  display: none !important;
}
.vl-support-topics-bar {
  display: none !important;
}
.vl-support-choices,
.vl-support-confirm__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
  margin-top: 0.55rem;
}
.vl-support-choice {
  appearance: none;
  border: 1.5px solid rgba(255, 255, 255, 0.22);
  border-radius: 10px;
  background: transparent;
  color: rgba(255, 255, 255, 0.92);
  font: 650 0.78rem/1.2 var(--sp-font);
  padding: 0.55rem 0.8rem;
  cursor: pointer;
  transition: transform 0.12s ease, background 0.12s ease, border-color 0.12s ease, color 0.12s ease, opacity 0.12s ease;
}
.vl-support-choice:hover:not(:disabled) {
  transform: translateY(-1px);
  background: rgba(255, 255, 255, 0.06);
}
.vl-support-choice:disabled,
.vl-support-choice.is-used {
  opacity: 0.4;
  cursor: default;
  transform: none;
}
.vl-support-choice--secondary {
  border-color: rgba(160, 170, 180, 0.55);
  color: rgba(220, 225, 230, 0.95);
}
.vl-support-choice--secondary:hover:not(:disabled) {
  background: rgba(160, 170, 180, 0.12);
}
.vl-support-choice--primary {
  border-color: rgba(230, 150, 40, 0.75);
  color: #ffd090;
}
.vl-support-choice--primary:hover:not(:disabled) {
  background: rgba(230, 150, 40, 0.12);
}
.vl-support-choice--danger {
  border-color: rgba(220, 70, 70, 0.8);
  color: #ffb0b0;
}
.vl-support-choice--danger:hover:not(:disabled) {
  background: rgba(220, 70, 70, 0.12);
}
.vl-support-choice--success {
  border-color: rgba(var(--vl-accent-rgb), 0.55);
  color: var(--sp-green-light);
}
.vl-support-choice--success:hover:not(:disabled) {
  background: rgba(var(--vl-accent-rgb), 0.14);
}
.vl-support-choice--yes {
  border-color: rgba(var(--vl-accent-rgb), 0.55);
  color: var(--sp-green-light);
  background: transparent;
}
.vl-support-choice--yes:hover:not(:disabled) {
  background: rgba(var(--vl-accent-rgb), 0.14);
}
.vl-support-choice--no {
  border-color: rgba(255, 255, 255, 0.22);
  color: rgba(255, 255, 255, 0.85);
  background: transparent;
}
.vl-support-choice--no:hover:not(:disabled) {
  background: rgba(255, 255, 255, 0.06);
}
.vl-support-topic-card {
  appearance: none;
  flex: 0 0 auto;
  width: auto;
  min-width: 0;
  max-width: none;
  border: 0;
  border-radius: 10px;
  color: #fff;
  font: 650 0.8rem/1.2 var(--sp-font);
  padding: 0.55rem 0.85rem;
  text-align: center;
  cursor: pointer;
  transition: transform 0.12s ease, filter 0.12s ease, box-shadow 0.12s ease;
}
.vl-support-topic-card:hover {
  transform: translateY(-1px);
  filter: brightness(1.08);
}
.vl-support-topic-card:active {
  transform: translateY(0);
}
.vl-support-topic-card.is-active {
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.28);
}
.vl-support-topic-card--other {
  background: linear-gradient(135deg, rgba(90, 100, 110, 0.95), rgba(55, 62, 70, 0.98));
}
.vl-support-topic-card--bug {
  background: linear-gradient(135deg, rgba(220, 70, 70, 0.95), rgba(150, 35, 35, 0.98));
}
.vl-support-topic-card--complaint {
  background: linear-gradient(135deg, rgba(230, 150, 40, 0.95), rgba(170, 95, 20, 0.98));
}
.vl-support-topic-card--idea {
  background: linear-gradient(135deg, rgba(55, 130, 230, 0.95), rgba(30, 80, 170, 0.98));
}
.vl-support-suggest,
.vl-support-onboard,
.vl-support-topic {
  display: none !important;
}
.vl-support-panel__end {
  appearance: none;
  flex: 0 0 auto;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.04);
  color: rgba(255, 255, 255, 0.75);
  font: 600 0.72rem/1 var(--sp-font);
  padding: 0.45rem 0.55rem;
  cursor: pointer;
  margin-right: 0.25rem;
}
.vl-support-panel__end:hover {
  border-color: rgba(239, 68, 68, 0.45);
  color: #fecaca;
  background: rgba(239, 68, 68, 0.12);
}
.vl-support-panel__close {
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  width: 2rem;
  height: 2rem;
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.04);
  color: var(--sp-text-muted);
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}
.vl-support-panel__close:hover {
  background: rgba(255, 255, 255, 0.08);
  color: #fff;
  border-color: rgba(var(--vl-accent-light-rgb), 0.35);
}
.vl-support-panel__close svg {
  width: 1rem;
  height: 1rem;
}

.vl-support-panel__msgs {
  flex: 1;
  overflow: auto;
  padding: 0.95rem;
  display: flex;
  flex-direction: column;
  gap: 0.7rem;
  scrollbar-width: thin;
  scrollbar-color: rgba(var(--vl-accent-light-rgb), 0.55) rgba(0, 0, 0, 0.35);
}

.vl-support-loading {
  align-self: flex-start;
  display: flex;
  align-items: center;
  min-height: 2.6rem;
}
.vl-support-loading__bubble {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.7rem 0.95rem;
  border-radius: 14px;
  border-bottom-left-radius: 5px;
  background: rgba(18, 28, 18, 0.9);
  border: 1px solid rgba(var(--vl-accent-rgb), 0.16);
}
.vl-support-loading__bubble span {
  width: 0.42rem;
  height: 0.42rem;
  border-radius: 50%;
  background: rgba(var(--vl-accent-light-rgb), 0.75);
  animation: vl-support-dot 1.05s ease-in-out infinite;
}
.vl-support-loading__bubble span:nth-child(2) { animation-delay: 0.15s; }
.vl-support-loading__bubble span:nth-child(3) { animation-delay: 0.3s; }
@keyframes vl-support-dot {
  0%, 80%, 100% { opacity: 0.28; transform: translateY(0); }
  40% { opacity: 1; transform: translateY(-2px); }
}

.vl-support-date {
  align-self: center;
  margin: 0.15rem 0;
  padding: 0.28rem 0.75rem;
  border-radius: 10px;
  background: rgba(0, 0, 0, 0.42);
  border: 1px solid rgba(255, 255, 255, 0.06);
  color: rgba(255, 255, 255, 0.78);
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.01em;
}

.vl-support-bubble {
  max-width: 88%;
  padding: 0.55rem 0.7rem 0.4rem;
  border-radius: 14px;
  font-size: 0.84rem;
  line-height: 1.45;
  word-break: break-word;
}
.vl-support-bubble__content {
  overflow: hidden;
}
.vl-support-bubble__text {
  white-space: pre-wrap;
  word-break: break-word;
}
.vl-support-bubble__foot {
  float: right;
  display: inline-flex;
  align-items: center;
  gap: 0.28rem;
  margin: 0.35em 0 -0.05em 0.55em;
  white-space: nowrap;
  font-size: 0.68rem;
  font-weight: 500;
  line-height: 1;
  opacity: 0.78;
}
.vl-support-bubble__time {
  font-variant-numeric: tabular-nums;
}
.vl-support-bubble__status {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 0.85rem;
  height: 0.85rem;
}
.vl-support-bubble__status svg {
  width: 0.72rem;
  height: 0.66rem;
  display: block;
}
.vl-support-bubble__status.is-pending i {
  display: block;
  width: 0.62rem;
  height: 0.62rem;
  border: 1.5px solid rgba(255, 255, 255, 0.35);
  border-top-color: rgba(255, 255, 255, 0.95);
  border-radius: 50%;
  animation: vl-support-spin 0.65s linear infinite;
}
.vl-support-bubble__status.is-sent {
  color: rgba(255, 255, 255, 0.9);
}
.vl-support-bubble__status.is-error {
  color: #fecaca;
  font-weight: 800;
  font-size: 0.72rem;
}
@keyframes vl-support-spin {
  to { transform: rotate(360deg); }
}
.vl-support-bubble--user {
  align-self: flex-end;
  color: #fff;
  background: linear-gradient(135deg, rgba(var(--vl-accent-light-rgb), 0.92), rgba(var(--vl-accent-rgb), 0.88));
  border: 1px solid rgba(var(--vl-accent-soft-rgb), 0.25);
  border-bottom-right-radius: 5px;
  box-shadow: 0 6px 18px rgba(var(--vl-accent-rgb), 0.22);
}
.vl-support-bubble--user .vl-support-bubble__foot {
  opacity: 0.88;
}
.vl-support-bubble--staff {
  align-self: flex-start;
  color: var(--sp-text);
  background: var(--sp-surface);
  border: 1px solid rgba(var(--vl-accent-rgb), 0.16);
  border-bottom-left-radius: 5px;
}
.vl-support-bubble--bot {
  align-self: flex-start;
  max-width: 88%;
}
.vl-support-bubble--bot .vl-support-bubble__text {
  white-space: normal;
}
.vl-support-bubble--bot a,
.vl-support-bubble--system a,
.vl-support-bubble--staff a {
  color: var(--sp-green-light);
  text-decoration: none;
  font-weight: 600;
}
.vl-support-bubble--bot a:hover,
.vl-support-bubble--system a:hover,
.vl-support-bubble--staff a:hover { text-decoration: underline; }

.vl-support-linkbtn {
  display: inline-flex !important;
  align-items: center;
  justify-content: center;
  margin: 0.35rem 0.25rem 0.1rem 0;
  padding: 0.45rem 0.8rem !important;
  border-radius: 10px !important;
  border: 1px solid rgba(var(--vl-accent-rgb), 0.42) !important;
  background: linear-gradient(135deg, rgba(var(--vl-accent-rgb), 0.3), rgba(var(--vl-accent-rgb), 0.12)) !important;
  color: #fff !important;
  font-weight: 750 !important;
  font-size: 0.78rem !important;
  line-height: 1.2 !important;
  text-decoration: none !important;
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
}
.vl-support-linkbtn:hover {
  text-decoration: none !important;
  background: linear-gradient(135deg, rgba(var(--vl-accent-rgb), 0.45), rgba(var(--vl-accent-rgb), 0.2)) !important;
  border-color: rgba(var(--vl-accent-light-rgb, 20, 207, 0), 0.6) !important;
  color: #fff !important;
}

.vl-support-bubble--system {
  align-self: flex-start;
  max-width: 88%;
  color: var(--sp-text);
  background: rgba(18, 28, 18, 0.9);
  border: 1px solid rgba(var(--vl-accent-rgb), 0.16);
  border-radius: 14px;
  border-bottom-left-radius: 5px;
  font-size: 0.84rem;
  line-height: 1.45;
}
.vl-support-bubble--system .vl-support-system-icon {
  display: none;
}

.vl-support-confirm {
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  min-width: 0;
}
.vl-support-confirm__q {
  font-weight: 650;
  color: rgba(255, 255, 255, 0.92);
}
.vl-support-confirm__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}

.vl-support-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 0.35rem 0.65rem;
  font-size: 0.72rem;
  font-weight: 700;
  opacity: 0.85;
  margin-bottom: 0.2rem;
}

.vl-support-panel__form {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0;
  border: 0;
  background: transparent;
}
.vl-support-panel__form textarea {
  flex: 1;
  min-height: 2.75rem;
  max-height: 6rem;
  resize: none;
  border-radius: 12px;
  border: 1px solid rgba(255, 255, 255, 0.1);
  background: rgba(0, 0, 0, 0.35);
  color: var(--sp-text);
  padding: 0.7rem 0.85rem;
  font: 0.84rem/1.4 var(--sp-font);
  outline: none;
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}
.vl-support-panel__form textarea::placeholder {
  color: rgba(255, 255, 255, 0.38);
}
.vl-support-panel__form textarea:focus {
  border-color: rgba(var(--vl-accent-light-rgb), 0.45);
  box-shadow: 0 0 0 3px rgba(var(--vl-accent-rgb), 0.15);
}
.vl-support-send {
  flex: 0 0 auto;
  display: grid;
  place-items: center;
  width: 2.75rem;
  height: 2.75rem;
  border: 0;
  border-radius: 12px;
  background: linear-gradient(135deg, var(--sp-green-light), var(--sp-green));
  color: #fff;
  cursor: pointer;
  box-shadow: 0 6px 18px var(--sp-glow);
  transition: transform 0.15s ease, filter 0.15s ease;
}
.vl-support-send:hover {
  filter: brightness(1.08);
  transform: translateY(-1px);
}
.vl-support-send:active { transform: translateY(0); }
.vl-support-send svg {
  width: 1.15rem;
  height: 1.15rem;
  display: block;
}
.vl-support-send:disabled {
  opacity: 0.55;
  cursor: wait;
  transform: none;
}

@media (max-width: 640px) {
  .vl-support-fab {
    right: 0.75rem;
    left: auto;
    bottom: 0.75rem;
    width: 3.25rem;
    height: 3.25rem;
    padding: 0;
  }
  .vl-support-fab.is-expanded,
  .vl-support-fab[aria-expanded="true"] {
    height: 3.25rem;
    min-width: 3.25rem;
    padding: 0 0.9rem 0 0.75rem;
  }
  .vl-support-fab__icon,
  .vl-support-fab__icon svg {
    width: 1.35rem;
    height: 1.35rem;
  }
  .vl-support-fab__label { font-size: 0.82rem; }
  .vl-support-panel {
    left: 0.75rem;
    right: 0.75rem;
    width: auto;
    bottom: 4.6rem;
    height: min(68vh, 520px);
  }
}

/* Картинки в чате + lightbox */
.vl-chat-img {
  display: inline-block;
  margin: 0.35rem 0.35rem 0.15rem 0;
  border-radius: 10px;
  overflow: hidden;
  border: 1px solid rgba(255, 255, 255, 0.12);
  max-width: 100%;
  line-height: 0;
}
.vl-chat-img img {
  display: block;
  max-width: min(220px, 100%);
  max-height: 160px;
  object-fit: cover;
  cursor: zoom-in;
}
.vl-chat-lightbox {
  position: fixed;
  inset: 0;
  z-index: 10050;
  background: rgba(0, 0, 0, 0.82);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1.5rem;
}
.vl-chat-lightbox[hidden] { display: none !important; }
.vl-chat-lightbox img {
  max-width: min(96vw, 1100px);
  max-height: 90vh;
  border-radius: 12px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.45);
}
.vl-chat-lightbox__close {
  position: absolute;
  top: 1rem;
  right: 1rem;
  width: 2.5rem;
  height: 2.5rem;
  border: 0;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.12);
  color: #fff;
  font-size: 1.5rem;
  line-height: 1;
  cursor: pointer;
}